Privacy Policy

Effective Date: April 25, 2025
Website: https://www.redlands-therapyservices.com
Business Name: Redlands Therapy Services
Contact Email: ginger@redlandstherapyservices.com

At Redlands Therapy Services, we value your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or interact with our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, or other contact details you voluntarily submit via forms.

  • Health-related Information: If applicable, information shared through secure contact forms for consultation or appointment requests.

  • Technical Information: IP address, browser type, device information, cookies, and usage data collected through analytics or tracking tools.

2. How We Use Your Information

We use the information collected to:

  • Respond to inquiries, appointment requests, and service inquiries

  • Send appointment confirmations, updates, and reminders

  • Provide mental health-related resources and information (if you opt in)

  • Run advertising campaigns on platforms like Google Ads, Facebook, and Instagram

  • Analyze website performance and improve user experience

3. HIPAA and Health Privacy Considerations

If you are sharing health-related information, please note:

  • We take precautions to protect personal and sensitive data.

  • We do not share or sell health-related information.

  • For protected health information (PHI), we strive to align with HIPAA privacy principles, though this website alone does not establish a formal provider-patient relationship.

Do not submit sensitive medical or mental health details unless through a secure form or as directed by a licensed provider.

4. SMS, Phone, and Email Communications

By submitting your phone number or email on our site, you agree to receive communications from Redlands Therapy Services, which may include:

  • Appointment scheduling and follow-ups

  • Automated reminders via SMS or voice (A2P compliant)

  • Marketing or service updates (if you opt in)

Opt-out anytime:

  • SMS: Reply “STOP” to unsubscribe

  • Email: Click “Unsubscribe” in emails or contact us directly

5. Advertising and Retargeting

We may use cookies and pixels (such as Meta Pixel or Google Ads tags) for advertising purposes. This may include:

  • Retargeting ads to people who visit our site

  • Custom audiences based on user behavior

  • Conversion tracking to improve our service offerings

To control or opt out of targeted advertising:

6. Cookies and Analytics

We use cookies to:

  • Analyze site traffic

  • Personalize content

  • Track marketing campaign performance

You may disable cookies through your browser settings, though doing so may impact your site experience.

7. Information Sharing

We do not sell your personal information. We may share information with trusted third-party service providers for:

  • Website hosting and maintenance

  • Appointment scheduling tools

  • Secure messaging or form systems

  • Marketing and analytics services

All third parties are expected to maintain confidentiality and use data only as directed.

8. Data Security

We implement technical and administrative safeguards to protect your information. While no method is 100% secure, we aim to use best practices to ensure data confidentiality and integrity.

9. Children’s Privacy

Our services are intended for individuals over 18 years of age. We do not knowingly collect personal data from children without parental consent.

10. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct or update your data

  • Request deletion of your information

  • Opt out of marketing communications

To exercise these rights, contact us at ginger@redlandstherapyservices.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page with the updated date.

12. Contact Us

For any questions about this Privacy Policy or your information:

Redlands Therapy Services
Website: https://www.redlands-therapyservices.com
Email: ginger@redlandstherapyservices.com